We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization's statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing of our guests and associates is of paramount importance.
Our Cancellation Policy:
In response to changing marketplace conditions, we are committed to ensuring our customers experience flexibility during these challenging times.
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or canceled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
For group organizer questions on terms and conditions of group contracts, please contact the hotel.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our hotel is ensuring that we meet the latest guidance on hygiene and cleaning. Our hotels health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Associate Health, Safety and Knowledge: Hotel associates and their own health, safety and knowledge are essential to an effective cleaning program. Here are some ways we're supporting them:
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses.
Ongoing Training: Additional training on housekeeping and hygiene protocols is being provided to all associates.
Our Corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities. For the most updated information, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.